Quick note: We're not lawyers, but we've tried to make this as straightforward as possible. If you've got questions, just give us a call at (807) 555-0198.
Who We Are
Frozen Quinta Vorn Hotel is a luxury arctic wilderness resort located at 2847 Wilderness Trail, Thunder Bay, ON P7C 4N8, Canada. When you book with us or interact with our website, you're trusting us with your personal info - and that's something we don't take lightly.
What Information We Collect
Look, running a hotel means we need certain details to make your stay awesome. Here's what we typically gather:
Booking Information: Your name, email, phone number, address, payment details - the usual stuff you'd expect when making a reservation.
Stay Preferences: Room type, dietary restrictions, special requests (like that extra pillow or specific tour time). We keep notes so we can personalize your experience.
Website Activity: We use cookies to see how folks navigate our site. It helps us figure out what's working and what needs tweaking.
Communication Records: Emails, phone calls, texts - we keep these so there's no confusion about your requests or booking details.
Guest Feedback: Reviews, surveys, comments. We actually read these (seriously) and use them to get better.
How We Use Your Data
We're not selling your info to random companies or spamming you with junk. Here's the real deal on what we do:
- Process your reservations and handle payments (kinda essential)
- Send booking confirmations and pre-arrival info
- Coordinate your spa appointments, dining reservations, and adventure tours
- Contact you if there's something important about your stay
- Send occasional emails about special offers - but only if you've said it's cool
- Improve our services based on guest patterns and feedback
- Comply with Canadian legal requirements (tax stuff, safety regulations, etc.)
Who We Share It With
We're pretty protective of your information, but there are a few situations where we need to share details:
Payment Processors: When you pay, your credit card info goes through secure payment gateways. We don't actually store your full card details on our end.
Tour Partners: If you're booking an arctic adventure or dog sledding tour through us, we'll share your contact info with our trusted local operators.
Service Providers: Email services, booking systems, website hosting - the tech that keeps everything running smoothly.
Legal Obligations: If the law requires it, we'll comply with authorities. We're talking court orders, not random requests.
Cookies & Tracking
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little bits of code help us remember your preferences and understand how visitors use our website. Most browsers let you control cookies in the settings. Fair warning though: blocking all cookies might make some features not work properly.
We use analytics tools to see things like which pages get the most traffic or where people are getting stuck. It's all aggregated data, so we're not creepily watching individual browsing habits.
Your Rights
In Canada, you've got rights when it comes to your personal data. Here's what you can do:
- Access: Ask us what information we have on you. We'll show you.
- Correction: If something's wrong or outdated, let us know and we'll fix it.
- Deletion: Want us to erase your data? We can do that, unless we're legally required to keep it.
- Opt-Out: Don't wanna get marketing emails? Just click unsubscribe or tell us.
- Data Portability: You can request a copy of your information in a readable format.
To exercise any of these rights, shoot us an email at reservations@frozenquintavorn.info or give us a ring.
How We Protect Your Info
Security's a big deal for us. We use encryption for data transmission, secure servers, and limit who on our team can access sensitive information. Our payment processing meets industry standards (PCI DSS compliant, if you're into the technical stuff).
That said, no system's 100% bulletproof. We do our best to keep everything locked down, but the internet being what it is, we can't guarantee absolute security. We're constantly updating our practices to stay ahead of potential threats.
How Long We Keep Your Data
We're not gonna hold onto your information forever. Generally:
- Booking records: 7 years (tax law requirements)
- Marketing preferences: Until you unsubscribe or ask us to delete them
- Website cookies: Varies, but typically a few months to a couple years
- Guest feedback: Indefinitely (helps us track improvements over time)
If you close your account or request deletion, we'll remove what we can while keeping records we're legally required to maintain.
Third-Party Links
Our website might link to other sites - tour operators, local attractions, partner businesses. Once you click through to their sites, their privacy policies apply, not ours. We can't control what they do with your information, so it's worth checking their policies too.
Kids' Privacy
While we love hosting families, our website isn't designed for children under 13. We don't knowingly collect information from kids. If you're a parent and think your child has shared info with us, reach out and we'll delete it.
Changes to This Policy
Sometimes we need to update this policy - maybe laws change, or we add new services. When we make significant changes, we'll post the updated version here with a new date at the top. For major changes, we might also send an email to guests who've stayed with us recently.
It's a good idea to check back occasionally, especially if you're a repeat guest.
Contact Us About Privacy
Got questions, concerns, or just wanna chat about how we handle your data? We're here for it.
Email: reservations@frozenquintavorn.info
Phone: (807) 555-0198
Mail: Frozen Quinta Vorn Hotel
Attn: Privacy Inquiries
2847 Wilderness Trail
Thunder Bay, ON P7C 4N8
Canada
We'll get back to you within a few business days. If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.